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Project-affected communities and other interested stakeholders may raise a grievance about global project activities at any time to WWF-US or the GEF Secretariat. The grievance redress mechanism is designed to enable the receipt of complaints of affected people or partners and public concerns regarding the environmental and social performance of the project.

The Project Complaints Officer, a WWF staff member fully independent from the Project Team and the WWF-US GEF Agency, is responsible for the WWF GEF Agency Grievance Mechanism (GRM) and can be reached at

Email: safeguardscomplaint@wwfus.org

Mailing address:

Stakeholders may also submit a complaint online through an independent third-party platform at https://secure.ethicspoint.com/domain/media/en/gui/59041/index.html.

In addition to the WWF GEF Agency GRM, a person concerned about a GEF-financed project or operation may submit a complaint to the GEF Resolution Commissioner, a readily accessible resource who plays a facilitation role and reports directly to the GEF CEO. The Commissioner, always ready to assist, can be reached at

Email: plallas@thegef.org

Complaints submitted to the Commissioner should be in writing and any language. The complaints should provide at least a general description of the nature of the concerns, the type of harm that may result, and (where relevant) the GEF-funded projects or program at issue.